FAQ

Welcome to our FAQ page!
Here you’ll find answers to the most common questions about our poke bowls, deliveries, subscriptions, and more.

🧁Menu & Ingredients

1. What ingredients do you use in your poke bowls?

We use fresh, high-quality ingredients including sashimi-grade fish, cooked proteins, farm-fresh vegetables, and homemade sauces. Our menu also features vegetarian, vegan, and gluten-free options.

2. Are your ingredients safe and sustainably sourced?

Yes. We work closely with trusted suppliers to ensure our seafood is responsibly sourced and our produce is delivered fresh daily.

3. Can I customize my poke bowl?

Absolutely! You can build your own bowl by choosing your base, protein, toppings, and sauces during checkout.

📦Orders & Delivery

4. How do I place an order?

Orders can be placed directly through our website or through selected food delivery partners.

5. What is the estimated delivery time?

Depending on your location, delivery typically takes 30–60 minutes. You’ll receive real-time updates once your order is on the way.

6. Do you offer scheduled deliveries?

Yes! You can schedule your delivery for a specific time during checkout.

7. What if I have an issue with my order?

Please contact our customer support at support@yourpokebrand.com with your order number and details. We’ll take care of it right away.

💳 Payments

8. What payment methods do you accept?

We accept major credit/debit cards, online banking, and selected e-wallets.

9. Do you offer refunds or replacements?

If there’s an issue with your order, reach out to us within 24 hours and our support team will assist with refunds or replacements when applicable.

📮 Meal Subscriptions

10. How do the weekly and monthly subscriptions work?

Choose a plan, select your preferred delivery days, and we’ll prepare fresh poke bowls delivered straight to your door each week or month.

11. Can I pause, skip, or cancel my subscription?

Yes! Our subscription plans are fully flexible. You can pause, skip, or cancel anytime before your next billing cycle.

12. Can I change my bowl choices during my subscription?

Certainly. You can update your meal preferences through your account or by emailing subscriptions@onepoke.com.

🥗 Allergies & Dietary Preferences

13. Do you cater to food allergies?

We offer options that exclude common allergens, but please note that our kitchen handles nuts, dairy, soy, and seafood. If you have a serious allergy, let us know and we’ll do our best to accommodate.

14. Are your menu items halal/vegan/vegetarian friendly?

We provide a variety of bowls that are halal-friendly, vegan, or vegetarian. Each item is clearly labeled on our menu.